Update, June 8th: Michele Attisani, one of the co-founders of FACEIT, says it is "super important" to give players like DoCc the support they need after he was harassed online by trolls. According to Attisani, it's not unusual for players to be met by criticism when they join the FACEIT Pro League (FPL) circuit, but FACEIT is there to help them become better professionals.
"I think it is super important to support the players because there is a status quo," he says. "Players don't like change and there is a lot of scepticism about new players coming into the scene."
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That support will be key in helping Shuaib ‘DoCc’ Ahmad find his place. After qualifying for FPL last week, he received hundreds of abusive messages when the announcement revealed his identity, which he had previously kept hidden.
The Netherlands-based 17-year-old is undeniably a talented player. While working his way up the FACEIT ranks, he broke the circuit record of a 19-win-streak and finished the challenger tournament with an incredible 68% win rate. He is also a controversial figure in the CS:GO community, refusing to use his microphone to communicate, making excuses to avoid speaking in-game. As his prominence grew, however, he began making calls. No one had ever seen him.
Attisani cites Robin 'ropz' Kool as an example of another player who has had a hard time bedding into the pro scene. "We have seen [it] over and over again with FPL," says Attisani. "When [ropz] first got into it, a lot of players were accusing him of hacking and saying he didn't deserve to be there, but we managed to get him the love and respect he deserved.
from
https://www.pcgamesn.com/counter-strike-global-offensive/csgo-docc-abuse-faceit-response
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